Refund & Return Policy

Last Updated: July 21, 2020
Website URL: https://koreaskincare.in
Support Email: support@koreaskincare.in

At Korea Skincare India, we want you to be completely satisfied with your inner and outer glow journey. Because we specialize in premium topical cosmetics and ingestible beauty supplements, our returns process is strictly guided by international safety, product authenticity, and hygiene standards.

Please read our policy carefully before initiating a return or refund request.

1. Return Eligibility Window

We offer a 7 -day return window from the date your package is successfully marked as delivered by our courier partner.

To qualify for a return, your item must meet the following criteria:

• The product must be completely unopened, unused, and un-swatched.

• The item must be in its original, undamaged retail packaging (including outer cardboard boxes, plastic wrappers, and untampered product seals).

• The clear tamper-evident shrink-wrap or security stickers must be intact.

2. Non-Returnable Items (Hygiene & Safety)

Due to health, sanitation, and safety regulations regarding skincare items and consumable dietary goods, we strictly cannot accept returns or offer refunds for:

• Any cosmetic product, serum, cream, or toner that has been opened or used.

• Any oral beauty supplements (collagen powders, skin-glow vitamins, glutathione sticks) where the outer box seal or individual stick packs have been broken.

• Products purchased during a specific "Clearance Sale" or "Final Markdown" event.

3. Damaged, Defective, or Incorrect Items

Your satisfaction is our absolute priority. If your package arrives damaged during transit, features a manufacturing defect, or contains the wrong product variations, we will issue a free replacement or a full refund.

• Required Action: You must notify our customer support team within 48 hours of delivery at support@koreaskincare.in.

• Mandatory Proof: Google Ads policies require clear tracking verification. You must attach high-quality photos of the issue and a continuous, unedited unboxing video showing the damaged parcel as it was opened.

• Cost: We will cover 100% of the return shipping costs for any verified mistake or transit damage on our part.

4. How to Initiate a Return

If your product is unopened and meets all criteria under Section 1, please follow these steps to return it:

1. Email our team at support@koreaskincare.in.with your Order Number (e.g., #KSI-1001) and the exact reason for the return.

2. Our team will review the request within 24–48 hours and provide a Return Authorization.

3. Shipping the item back: You will be responsible for packing the item securely and shipping it back to our local warehouse fulfillment center. We strongly recommend using a tracked courier service (such as Blue Dart, Delhivery, or Speed Post) as we are not responsible for return packages lost in transit.

5. Refund Processing Timeline

• Once your return package is safely received at our facility, our quality control team will inspect the item seals to ensure compliance.

• We will send you an email notification confirming whether your return has been approved or rejected.

• Approved Refunds: The refund value will be processed automatically back to your original payment method (UPI, NetBanking, or Debit/Credit Card) within 5 to 7 business days. Please note that local banks may take additional processing time to reflect the balance on your statement.

6. Order Cancellations

You can request an order cancellation entirely free of charge before the package is dispatched from our warehouse. Once an order is processed, packed, and handed over to the shipping carrier, it can no longer be cancelled in transit, and must be treated as a standard return under Section 1.

🚀 Google Merchant Center Validation Check

To guarantee that your Google Merchant Center account is approved immediately without errors, ensure that your checkout page matches this policy exactly. If you state here that returns must be initiated within 14 days, make sure your automated checkout scripts do not say something else.