Frequently Asked Questions (FAQs)

Welcome to the Korea Skincare India Help Centre. Below are the answers to the most common questions regarding our authentic Korean topical cosmetics, advanced oral beauty supplements, pan-India shipping, and orders.

🧴 1. Korean Skincare (K-Beauty) FAQs

Q: Are the Korean skincare products on your website authentic?

A: Yes, absolutely. Every single product listed on koreaskincare.in is 100% genuine and sourced directly from certified brands and authorised distributors in Seoul, South Korea. We maintain a strict supply chain to guarantee fresh batches, long expiry dates, and zero counterfeit goods.

Q: Is Korean skincare suitable for Indian skin types and weather?

A: Yes. Korean cosmetics are uniquely engineered to focus on deep, lightweight hydration and skin barrier restoration. Because Indian climates can be hot and humid, K-Beauty products like lightweight sunscreens, watery toners, and oil-free ampoules are perfect. They absorb quickly without clogging pores or feeling sticky.

Q: What is a "Glass Skin" routine and how do I start?

A: "Glass skin" refers to a clear, intensely hydrated, and luminous complexion. You can easily start with a simplified 4-step routine:

1. Cleanse (Double cleansing with an oil cleanser followed by a water-based cleanser)

2. Tone (Hydrating toners like Anua or COSRX)

3. Treat (Targeted serums containing Niacinamide, Snail Mucin, or Centella Asiatica)

4. Protect (A high-quality Korean SPF 50+ sunscreen during the day)

💊 2. Oral Beauty Supplements FAQs

Q: What are Korean beauty supplements and how do they work?

A: Korean beauty supplements (also known as nutricosmetics) are ingestible wellness products designed to nourish your skin from within. Unlike topical creams, these supplements—which include low-molecular-weight marine collagen, glutathione, and skin vitamins—work internally to boost cellular repair, neutralise free radicals, and improve skin elasticity.

Q: What is Marine Collagen and what are its benefits?

A: Marine collagen is derived from fish scales and is highly bioavailable, meaning the human body absorbs it much faster than bovine or porcine collagen. Regular consumption of Korean marine collagen peptides helps restore skin firmness, reduces the appearance of fine lines, hydrates the skin matrix, and strengthens your hair and nails.

Q: Are oral beauty supplements safe to consume daily?

A: Yes, our curated selection of Korean beauty supplements uses safe, premium, and laboratory-tested food-grade ingredients. However, if you are pregnant, nursing, taking specific medications, or have existing medical conditions, we strongly advise consulting your healthcare provider or dermatologist before starting any new dietary routine.

📦 3. Shipping, Delivery & Custom Duties FAQs

Q: Do you ship all across India and how long does delivery take?

A: Yes, we provide secure express shipping across all major pin codes in India.

• Metro Cities (Delhi, Mumbai, Bengaluru, etc.): 2 to 3 business days.

• Rest of India: 3 to 5 business days.
  All orders are processed and handed over to our local courier partners within 24 to 48 hours of order confirmation.

Q: Will I have to pay any extra customs duties upon delivery?

A: No, never. All of our premium skincare and supplement products are already imported, custom-cleared, and stocked locally in our Indian warehouse facility. The final price you see at your checkout screen is completely all-inclusive of taxes and customs clearance fees.

Q: How can I track my order?

A: As soon as your package is dispatched from our fulfillment center, we will send you a shipment confirmation email and SMS containing an active tracking link. You can use this link to check the live status of your delivery at any time.

💳 4. Payments, Returns & Refunds FAQs

Q: What payment methods do you accept?

A: We accept all secure local payment options available in India, including UPI (Google Pay, PhonePe, Paytm), NetBanking, major Credit Cards, and Debit Cards. All transactions are processed through encrypted payment gateways to ensure maximum data safety.

Q: What is your return policy for skincare and supplements?

A: To maintain strict hygiene and consumer safety standards, we accept returns only on items that are completely unopened, unused, and sealed in their original manufacturer retail packaging within 14 days of delivery. For health reasons, we cannot accept returns or offer refunds for any product where the outer box seal or shrink-wrap has been broken.

Q: What should I do if my product arrives damaged?

A: In the rare event that your package is damaged during transit, please notify us within 48 hours at support@koreaskincare.in. To process a free replacement or full refund, please provide your order number alongside an unedited, continuous unboxing video showing the damaged items as the parcel is opened.